Small-business team preparing products and customer marketing activity
DiverseFX Business courses

Practical learning for the business capability you need next

Nineteen substantial self-directed pathways for entrepreneurs, small-business owners, managers and developing professionals.

35h45–73 learning hoursPractical portfolio workMeaningful assessment

Free individual courses and standard certificates

Our complete Business courses, assessments and standard completion certificates have no compulsory course fees. Study one course at a time; after your certificate is issued, you may enrol in another. Completed courses remain accessible.

Voluntary contributions from individuals and businesses help sustain this work. No learner is required to contribute. Olivia Learning Assistance remains separately paid.

Optional support for free education
The Business catalogue

Choose the pathway aligned with your immediate goal

Browse by subject, or choose All Courses to compare the complete catalogue. All nineteen courses are available for secure online enrolment.

All individual courses and standard certificates are free. One active course at a time. Contributions are optional.

All 19 available courses, in course-number order.

Entrepreneur evaluating products and planning a practical small business Available now

1. Starting and Building a Successful Small Business

For aspiring and early-stage entrepreneurs who want to turn an idea into a viable, organised business.

Practical focus: Build an evidence-led launch plan and practical operating foundations.

Approximately 47 hoursFree
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Small-business owner reviewing pricing and financial information Available now

2. Small Business Finance, Pricing and Cash Flow

For owners and managers who want stronger control of costing, pricing, cash flow and financial decisions.

Practical focus: Create practical financial tools you can use in day-to-day business.

70 hours 20 minutesFree
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Small-business team preparing products and customer marketing activity Available now

3. Marketing and Growing a Small Business

For owners and marketers building a focused, sustainable route to customers and growth.

Practical focus: Build a cumulative G1–G12 Customer Growth Plan.

Approximately 63 hoursFree
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Manager coordinating a diverse team in a practical operations environment Available now

4. Professional Business Management and Leadership

For owners, supervisors and developing managers responsible for people, service and operations.

Practical focus: Build a practical M1–M12 Business Management Playbook.

Approximately 73 hoursFree
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Customer-service professional listening to a customer and clarifying the next step Available now

5. Customer Service & Customer Relations Excellence

For customer-facing professionals, service teams and business owners building consistent customer relationships.

Practical focus: Build a private C1–C12 Customer Service Practice Portfolio.

64 hoursFree
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Cashier scanning groceries at a point-of-sale workstation while serving a customer Available now

6. Professional Cashier & Point-of-Sale Skills

For school leavers, frontline employees and organisations developing practical cashier and checkout capability.

Practical focus: Build a private CP1-CP12 Professional Cashier Practice Portfolio.

60 hoursFree
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Customer-service professional listening calmly while a customer explains a complaint Available now

7. Handling Difficult Customers & Complaints

For customer-facing employees, supervisors, service teams and organisations strengthening complaint-handling capability.

Practical focus: Build a private CH1–CH12 Complaint Handling Practice Portfolio.

60 hoursFree
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Retail-floor employee assisting a customer with product information in a clear shop aisle Available now

8. Retail Floor Staff Excellence

For school leavers, retail-floor employees and organisations developing responsible customer guidance and shop-floor capability.

Practical focus: Build a private RF1–RF12 Retail Floor Staff Practice Portfolio.

59 hours 10 minutesFree
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Office administrator checking paper records beside a laptop, telephone and organised files Available now

9. Office Administration & Workplace Skills

For school leavers, junior administrators, office staff and organisations developing practical administrative workplace skills.

Practical focus: Build a private OA1–OA12 Office Administration Practice Portfolio.

61 hours 30 minutesFree
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First-line supervisor listening during a practical briefing with three adult colleagues Available now

10. First-Time Supervisor & Team Leader Skills

For aspiring supervisors, newly appointed team leaders, frontline employees and organisations developing responsible first-line leadership.

Practical focus: Build a private FS1–FS12 First-Time Supervisor Practice Portfolio.

60 hoursFree
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Bookkeeping colleagues checking a cashbook, calculator and supporting financial documents Available now

11. Practical Bookkeeping & Basic Accounting Skills

For school leavers, junior accounts and administration staff, small-business owners and organisations developing practical financial-record skills.

Practical focus: Build a private BK1–BK12 Practical Bookkeeping Portfolio.

66 hoursFree
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Professional waiter taking a guest order in a welcoming casual restaurant Available now

12. Professional Waiter & Food Service Skills

For school leavers, students, aspiring waiters, existing hospitality employees and restaurant or hotel staff teams developing foundational food-service capability.

Practical focus: Build a private PW1–PW12 Professional Waiter Practice Portfolio.

41 hours 20 minutesFree
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Senior waiters coordinating precise plate placement in an elegant fine-dining restaurant Available now

13. Advanced Waiter & Fine-Dining Service Excellence

For existing waiters, hospitality learners building on foundation skills, senior service staff and restaurant or luxury-hospitality teams developing fine-dining service capability.

Practical focus: Build a private AF1–AF12 Advanced Fine-Dining Service Practice Portfolio.

46 hours 48 minutesFree
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Professional cruise crew preparing for shipboard work during an onboard orientation Available now

14. Working on Cruise Ships: Career & Workplace Preparation

School leavers, students and adults considering cruise-ship work, and existing hospitality workers exploring a move to sea.

Practical focus: Prepare informed career and workplace decisions for possible cruise-ship employment through recruitment-scam awareness, contract and document questions, shipboard life, multicultural teamwork and international guest service. Educational preparation, not recruitment or maritime certification.

35 hours 45 minutesFree
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Tour operator welcoming adult visitors at a coastal meeting point Available now

15. Starting & Running a Tourism Business

School leavers, young adults and aspiring tourism entrepreneurs, plus existing tourism operators and workers developing business and operational skills.

Practical focus: Develop a practical tourism-business concept and operating plan through visitor research, experience design, responsible tourism, verified readiness questions, costing, bookings, marketing and reliable delivery. Educational preparation; operating permissions remain separate.

37 hours 8 minutesFree
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Bartender carefully measuring a citrus drink at a professional bar Available now

16. Professional Bartender & Bar Service Skills

Adults of appropriate lawful working age preparing for or developing bar-service roles, including new bartenders, hospitality employees and employers supporting foundation staff development.

Practical focus: Build professional foundation bartender and bar-service knowledge through safe workstation preparation, beverage awareness, accurate measurement, foundation drink preparation, alcohol-free service, responsible guest decisions and reliable bar operations. Lawful-work requirements remain separate.

36 hours 56 minutesFree
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Bartender finishing a citrus-garnished cocktail at a premium bar Available now

17. Advanced Bartending & Cocktail Service Excellence

Adults of appropriate lawful working age with foundation bar-service knowledge developing advanced bartending and cocktail-service judgement; hospitality staff, bar teams and employers supporting advanced staff development.

Practical focus: Develop advanced cocktail construction, balance, dilution and temperature control, premium product decisions, complex alcohol-free drinks, recipe development and troubleshooting, premium service, workflow, costing, yield and cocktail-menu judgement. Lawful-work requirements remain separate.

67 hours 37 minutesFree
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Adult au pair and parent discussing care in a family home while a child reads nearby. Available now

18. Professional Au Pair & Childcare Career Preparation

School leavers of appropriate lawful working age, students, young adults and individual learners preparing for au-pair roles, plus families, employers and organisations supporting responsible childcare-career preparation.

Practical focus: Prepare for professional au-pair and childcare responsibilities through safeguarding, child and parent communication, routines, safe supervision, collection and transport awareness, professional boundaries and practical job-readiness decisions. Course completion only; qualifications and clearances remain separate.

50 hours 21 minutesFree
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Adult international au-pair candidate arriving with a suitcase and meeting a host family at their home. Available now

19. International Au Pair & Overseas Placement Preparation

For foundation-prepared au-pair candidates researching a safe and lawful overseas placement.

Practical focus: Develop international research, host due diligence, financial and travel readiness, safety and placement-contingency decisions. Course 18 or equivalent competence recommended, not a compulsory purchase.

48 hours 18 minutesFree
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Choose with purpose

Start with the work you want to do better

Compare the audience, practical focus and learning time on each card. Foundation and advanced courses are identified on their course pages; no fixed course sequence is required.

Choosing for a team? The same courses support relevant workplace and staff-development needs.

Explore organisation learning
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Structured learning

Tracks, modules and lessons organise substantial material.

✎

Practical work

Guided portfolio or workbook activities support application.

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Clear assessment

Quizzes and examinations check understanding.

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Visible progress

Published requirements make the journey clear.

Choose with confidence

Not sure which pathway fits?

Tell us about your role, business stage and immediate capability goal. We can explain the available pathways without overstating outcomes or availability.

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Learn independently. When you need personal help, Olivia is there.

Talk naturally with Olivia for explanations, examples, practice and role-play within an eligible Business lesson or practical task you own.

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Choose 15 minutes for R109, 30 for R179 or 60 for R349.

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