Public Support

Find guidance or move securely to account support

Public guidance is available without signing in. Support Tickets remain private, authenticated and linked only to the account that created them.

Start here

Choose the support path that fits

AI-powered first-line guidance

Ask Clara

Clara — DiverseFX Business Assistant can help you navigate the site, understand courses and learning, find published policy information, or identify the right organisational-enquiry route. If you are signed in, she can also use authorised account context to help troubleshoot progression, assessments, certificates and Support matters.

Clara can make mistakes. Do not share passwords, payment-card details or unnecessary confidential information.

Site & learning guidance

Understand self-directed learning, practical work, assessment, progression and completion evidence.

How Learning Works Course information

General contact

Ask a course, pre-enrolment or other appropriate non-account question without entering the ticket area.

Send a general message

Account-specific support

Use secure Support Tickets for account, access, enrolled-course, progression, payment or certificate matters where applicable.

Privacy first

Keep private account details in the secure ticket area

General contact is suitable for public enquiries. Do not send passwords, payment-card details or sensitive account information through the public form.

Live AI Learning Assistance

Learn independently. When you need personal help, Olivia is there.

Talk naturally with Olivia for explanations, examples, practice and role-play within an eligible Business lesson or practical task you own.

Focused on your current task

The authorised course, lesson or F/G/M milestone keeps each conversation relevant and private.

Affordable when needed

Choose 15 minutes for R109, 30 for R179 or 60 for R349.

Built around learning

Ask questions and practise without changing progress, assessment or certificate eligibility.

Olivia Account How Olivia works