Refund
Policy
DiverseFX aims to provide clear and fair refund terms for students using digital course access.
Refund Policy
Because DiverseFX Business provides digital education products, refund considerations differ from physical goods.
1. Digital Product Access
DiverseFX provides access to digital educational content including lessons, quizzes, exams, progress tracking and certification features. Once access has been granted, the digital service is considered delivered.
2. Refund Eligibility
Refund requests may be considered in limited circumstances, including duplicate payments, billing errors or exceptional access-related issues that cannot reasonably be resolved.
3. Non-Refundable Situations
Refunds will generally not be granted simply because a user changes their mind, does not complete a course, does not use the platform after purchase or expected a different personal outcome.
4. Access Already Granted
Because course access is digital and delivered upon payment confirmation, refund availability may be limited once student account activation and course access have been provided.
5. Case-By-Case Review
Refund requests are reviewed individually, taking into account payment details, access status, account activity and the circumstances of the request.
6. How To Request A Refund
If you believe you may qualify for a refund, please contact support and provide your full name, registered email address, proof of payment and reason for the request.
7. Processing Of Approved Refunds
Where a refund is approved, it will generally be processed through the original payment method where possible. Processing times may vary depending on the payment provider.
8. Contact
For refund-related queries, please contact us:
Fair Use Principle
Refund matters are approached reasonably, fairly and in good faith while recognising the nature of digital course access.