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Policies
Refund
Refund
Policy
Individual courses are free. This policy explains optional contributions and retains the applicable information for separately paid services and historical purchases.
Refund Policy
Because DiverseFX Business provides digital education products, refund considerations differ from physical goods.
Voluntary contributions
Contributions support free education and do not purchase course access. If a contribution was duplicated, made in error or appears unauthorised, contact Support with your reference, name, email and a description of the issue. Do not send full card details. Requests are reviewed individually; applicable consumer rights are not excluded. Approved refunds are processed through the original payment method where possible. A refunded contribution never removes free course access. Provider and bank processing times vary.
Historical purchases and separately paid services
The following digital-product provisions concern historical purchases and paid services, not free course enrolment or voluntary contributions.
1. Digital Product Access
DiverseFX provides access to digital educational content including lessons, quizzes, exams, progress tracking and certification features. Once access has been granted, the digital service is considered delivered.
2. Refund Eligibility
Refund requests may be considered in limited circumstances, including duplicate payments, billing errors or exceptional access-related issues that cannot reasonably be resolved.
3. Non-Refundable Situations
Refunds will generally not be granted simply because a user changes their mind, does not complete a course, does not use the platform after purchase or expected a different personal outcome.
4. Access Already Granted
Because course access is digital and delivered upon payment confirmation, refund availability may be limited once student account activation and course access have been provided.
5. Case-By-Case Review
Refund requests are reviewed individually, taking into account payment details, access status, account activity and the circumstances of the request.
6. How To Request A Refund
If you believe you may qualify for a refund, please contact support and provide your full name, registered email address, proof of payment and reason for the request.
7. Processing Of Approved Refunds
Where a refund is approved, it will generally be processed through the original Peach Payments payment method where possible. Processing times may vary depending on Peach Payments and the relevant bank or payment method. Do not send full card details when requesting help.
8. Contact
For refund-related queries, please contact us:
Email:
[email protected]
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Fair Use Principle
Refund matters are approached reasonably, fairly and in good faith while recognising the nature of digital course access.
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Refunds: failed, declined, cancelled, reversed or unverified checkout creates no minutes or entitlement.