Service foundations
Professional conduct, customer needs and consistent service standards.
Available now · Course 5
Customer Service & Customer Relations Excellence
Develop practical service habits, communication, customer understanding, complaint handling and relationship skills across face-to-face, telephone and digital channels.
Customer Service Practice Portfolio
Create a private C1–C12 practice portfolio covering service standards, communication, complaints, recovery and continuous improvement. Activities are self-directed, not tutor graded; use appropriate fictional examples without disclosing customer information.
What the course develops
Communication
Listening, questioning, clear writing and telephone and digital communication.
Customer relationships
Trust, retention, complaints, difficult interactions and de-escalation.
Recovery and improvement
Fair recovery, escalation, confidentiality, teamwork and a practical improvement plan.
Assessment and completion
Twelve 15-question module quizzes, four 30-question integrated Track examinations and one 60-question integrated Final Examination use a 70% pass mark. A completion certificate is available only after the required learning and assessments are completed. DiverseFX does not claim external accreditation or guaranteed business results.
Enrol securely
Strengthen your customer service practice
Enrol once-off for R597. Review the course-only option and optional Olivia minutes before deliberately continuing to Peach Payments.
Live AI Learning Assistance
Learn independently. When you need personal help, Olivia is there.
Talk naturally with Olivia for explanations, examples, practice and role-play within an eligible Business lesson or practical task you own.
Focused on your current task
The authorised course, lesson or C1–C12 milestone keeps each conversation relevant and private.
Affordable when needed
Choose 15 minutes for R109, 30 for R179 or 60 for R349.
Built around learning
Ask questions and practise without changing progress, assessment or certificate eligibility.